Professional Contact Center Solution

Powerful contact center solution with all features providing efficiency and flexibility

ACD: Automatic Call Distribution & Skills-Based Routing technology ensures that calls are delivered to the right agent at the right time

IVR: interactive voice response guides customer through the menu and prompts providing information, tailored self service and/ or transition to live agent

Call blending of inbound and outbound calls: achieves efficient utilization of available agents

CTI: Computer telephony integration attaches data to your calls, provides easy access to information

Predictive and progressive dialer: allows high volume of contacts per day

 

Autodialing campaigns: automated broadcast of prerecorded messages

Built in customer contact history – ensures we always have the latest information for our customers CRM Integration: Leverages certified integrations to your CRM software for increased agent productivity and more effective customer service

 

Independence of agents position

VoIP Telephony

Reporting Capabilities/ Monitoring capabilities

The reporting and monitoring capabilities allow us to adhere to the industry standards and follow the Key Performance Indicators.

For our clients we provide tailored daily, weekly and monthly reports according to their specific needs and requirements.

- Real time reporting
- Historical reporting
- Quality monitoring
- Record and listen calls
- Do not call list compliance